A live chat is one of the many channels of communication offered by some website hosting companies as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is quicker than a support ticket and it makes it less likely to misspell or misunderstand anything as compared to a telephone call with an agent. Furthermore, if the problem that you have requires some time to be examined and resolved, you'll be able to do something different in the meantime instead of just waiting, as you would have to do when you call. You can also take advantage of a live chat assistance service completely free provided that you have web access even when your website hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all Linux cloud hosting that we offer and we will assist you with almost everything live. If you do not have an account with our company yet, we can give you more details about the packages to help you to choose the most suitable package. If you are an active client, we are able to help you with any billing or general issue in addition to with a number of common tech matters, such as an e-mail address setup in a desktop e-mail client. If you are unable to call us for some reason or you're in a country where we don't have a local phone number, our live chat is the best choice to contact us. Of course, some troubles require extra time to analyze and test, therefore you'll need to open a support ticket to our technicians, however, we are able to save your time and help you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as a part of our services, therefore whenever you have any kind of questions about our Linux semi-dedicated hosting, you are able to get in touch with our customer care team whenever you need no matter if you've already obtained an account or not. Generally, the chat service is for billing, pre-sales and basic questions and issues, yet we are able to help you with many tech questions as well. We can help you choose the proper package for your web sites if you do not have an account yet, we can respond to all the billing questions or issues you may have or we can help you with setting up your new email address on your personal computer or smartphone - all the aforementioned will be done promptly because our live chat service is available all day, every day. Every time you require support, you are able to talk with an agent and save a long time.