Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing good quality support in good time is our top priority, so we backup each Linux cloud hosting plan with a 1–hour ticket response guarantee. As you fill in a ticket or post a message, our client help support crew will try all they possible can to give the most adequate answer to your case and to supply you with help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is offered by a crew of experienced technicians who definitely are able to answer to your query as soon as possible. You’ll be able to speak with the support staff by starting a help support ticket from your Hosting Control Panel or by submitting us an email message. On working days, you may as well contact us on the phone or use the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • OzCheepHost -The Aussie place to Host has included a huge information base into the Control Panel so you might have very helpful step by step guidelines anytime. Each area of the Control Panel features its own contextual help area showcasing a list of how–to articles. We have also made instructional videos to give you a greater idea of the best way to conduct any given task.