Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • All your assistance requests will be attended to within maximum sixty minutes after the support ticket or e–mail is submitted. If your case calls for additional assistance from an administrator, we’ll direct the trouble ticket or the email to the person in charge then leave a note to let you know that more time will be needed for reaching the best solution. Furthermore if you take advantage of the Admin Services package, any of the tasks included there will be completed whenever you decide.

  • Top quality support service

  • An Exceptional Customer Care Service

  • Our technical support staff will be online for you 24/7 should you require help while working with the Hosting Control Panel or with any of the apps that we preinstall on your behalf on the dedicated web hosting server. What is more if you require assistance with all the everyday administration tasks on your dedicated web hosting server, you can take a look at our Admin Services package, which includes data backup hard drive space, weekly OS updates, installation and problem troubleshooting services, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its functionalities is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of how–to articles have video versions that show all the actions that you can perform in a very illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.