The presence of the customer and tech support that a cloud hosting company provides can tell you a lot about the services that they provide as well. If you can use only e-mails or tickets, you have most likely found some reseller not the actual website hosting supplier. When this is the case, you may have to wait for a couple of days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual website hosting company for extra help. If the supplier can provide various means of communication with fast response time available at any moment, they're most likely the top provider, not only a reseller. Which means that you will take advantage of prompt assistance and excellent support as they will have instant access to the servers where your account will be created. No matter what the problem - sales or technical, it's always better to have the option to contact your web hosting company directly using your favourite method of communication.
24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our web hosting services well before you make a purchase or you are a current client and you have a question or some problem, you'll be able to contact us at any time, including weekends and holidays. We have many channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any troubles which need additional time to analyze and resolve. Unlike many other website hosting suppliers, our trouble tickets have a warranted max response time of just 1 hour, which means that regardless of what the issue is, it will be resolved on time and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try out our support services even before you aquire a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and basic questions. Our agents can assist you to pick the right plan or offer you info about our servers, so as to confirm if the system requirements for your web sites are met. In case you are a current customer, you can also get in touch with us through electronic mail or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We guarantee that any time you employ any of these two methods of correspondence, you'll receive a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the website hosting services of other companies, even large ones, you can compare the reply time due to the fact that it usually takes a full day for them to address a ticket.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get prompt support in general, let alone if you run an entire server, that's why each dedicated server that we provide includes 24/7 support with 1-hour reply time guarantee regardless of the issue. This service is free of charge for all of the problems with your server or the software that was installed from our administrators during the setup, so you can contact us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you can send an email message, and the actual answer time for both rarely exceeds thirty minutes since we have administrators available twenty-four-seven. In case you want general information about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you may use our live chat service and talk to an agent online. For third-party software support, we provide a Managed Services upgrade, that you can include to your server package from the billing Control Panel.