Even though the web hosting service offered by the different companies seems the same, every provider has a customized platform with its own tweaks and ways to do certain procedures. In this case, an information-laden knowledge base will be extremely helpful both for persons with little to no past experience and for technically advanced individuals who will sooner or later find out how certain operations are carried out, but will waste valuable time in the process. The aim of such a knowledge base is to help make the service quick and simple to use, saving users lots of time and energy. The consequence is gladder clients, since they can easily find the information they’re looking for, and significantly less work for the technical support team members, because usually most of the queries and difficulties that customers have got are already listed in the knowledge base. Provided that the articles themselves are professionally written and cover more topics, you will be able to discover more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve ordered your first cloud hosting account through our company or have transferred your site over to us, you’ll become familiar with our platform and our in-house built Hepsia hosting Control Panel in no time as we have prepared a detailed online knowledge base where you can find all the info that you will ever need – both general info regarding the hosting service as a whole and more specific info about the different features that you can use and the complications that you can come across. The articles are available in two locations. The whole article archive can be accessed through the Control Panel’s Help section. You can find relevant articles about the different features in every Control Panel section as well. You can become aware of how to do more or less everything, from creating an .htaccess file to managing a mailing list, and all the articles feature in-depth guides, so you won’t ever become perplexed due to an ambiguous text. Certainly, if you come across a more specific problem and you do not find a solution in our knowledge base, you can touch base with our help desk staff 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting, will permit you to access the in-depth online support documentation that we’ve compiled for you. The articles themselves feature general info about our hosting services, informational manuals about the different features that you can use, plus troubleshooting instructions that can help you correct common problems that you could experience. The topics that we have included encompass more or less everything, from elementary things such as how to host a new domain in your account, to more complex ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a certain section of the Control Panel will always be available on the right-hand side of the page that you’re on, whereas the entire article archive is accessible through the all-encompassing Help section.