There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a support ticket system. It is the least complicated channel of correspondence for a variety of reasons. In case no client support staff representative is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy/paste extensive pieces of information without worrying about spelling mistakes, and if a specific problem requires more time to be resolved or a number of replies must be exchanged, all the info will be in the same location, so either party can always see the comments left by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re usually separate from the web hosting platform, so if you need to provide information or to adhere to guidelines, you will need to use at least two separate admin interfaces and this number may increase if you want to manage a couple of domains. Besides, a lot of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting include an integrated ticketing system, which is an essential part of our custom-built Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything related to the web hosting service itself in the exact same location – payments, web files, emails, tickets, etc., eliminating the need to sign in and out of different systems. In the event that you’ve got any pre-sales or technical questions or any problems, you can open a ticket with a few clicks without needing to leave your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of informational articles, which will give you more information and which may help you solve any specific problem even before you actually post a ticket. We guarantee a response time of no more than sixty minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an enquiry or bump into an obstacle, you can touch base with our help desk staff instantaneously without needing to go to some other interface. You can browse through your website files or check various settings in your account whilst opening a new ticket or reading the answer to an old one. If you’ve got numerous tickets and you wish to track down a particular one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in less than an hour regardless of the nature of your question or issue.