Should you ever face a problem with your website and be incapable of taking care of it on your own, ask the respective web hosting provider’s help desk support team to help you bring the website back online. A prompt solution would be the perfect scenario, but many hosting companies answer within twenty four hours and even more, particularly if you’re working with a hosting reseller. Even if your problem can be solved swiftly, your website may not function correctly or it may not be available at all for a longer time interval, so you may lose potential customers because it is pretty unlikely that anyone would go back to a site that is inoperational. With that being said, you need to make sure not only that you can get in touch with your web hosting provider, but also that they can answer and help you in a well-timed fashion. If a script update does not proceed as planned or if you delete something by mistake, for example, the website should be restored speedily in order to prevent lengthened unavailability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any support ticket that you open or any email that you write is only 1 hour, even in case you contact us during weekends and national holidays. Whatever the nature of your enquiry or problem may be, we will lend you a helping hand instantaneously and will provide you with the required info to resolve any problem with your sites. The real response time usually does not exceed fifteen-twenty minutes, which suggests that you can forget about waiting around for hours and hours on end to get an issue resolved or what’s even worse than that – waiting one whole day only to get a reply that more information is necessary while nothing’s fixed. We will give you assistance without any delay simply because we understand how precious time can be in the dynamic Internet era. The one-hour reply time guarantee is valid for any technical or billing inquiry that you may have regarding our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support staff members will be at your service at all times and they’ll respond to any ticket that you submit from the web hosting Control Panel within only 1 hour. The response time is guaranteed regardless of whether you have a general enquiry regarding your semi-dedicated server or you come across a predicament and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24 hours a day, 7 days a week, 365 days a year to take care of any billing, general or technical issue. If you contact us about anything that is within our power, we’ll sort it out before we answer, which suggests that you won’t have to wait around for hours or days while the problem lingers. In case there is something that you need to do on your end, we will supply you with the required information – what workable solutions to try, what steps to take, etc.