If you've ever had a cloud hosting account before or you've dealt with any other online service, you probably know from your own experience that for a lot of things it is better to consult with a live person on the telephone than to exchange support tickets or email messages. If you'd like to find out more about a service before you buy it or when something small-scale needs to be made, for example, it is much easier and a lot faster to get it done in real time. When you're given the option to contact representatives by phone, it's very likely that you're working with an actual web hosting supplier, not just a reseller. The type of support that you'll get over the telephone varies between different providers - from very general matters to expert technical support. Typically most providers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are handled through electronic mail or tickets.
Phone Support in Cloud Hosting
If you decide to take advantage of one of our Linux cloud hosting, you'll be able to get hold of our support team via phone for 14 hours per day. We can help you select the perfect plan for your web sites since we realize that it is better to discuss such issues with a live person. In case you already own an account, we are able to assist you with all your sales/billing questions and general issues, even with some technical problems which do not involve too much time or escalation to a system administrator because it will be better to open a ticket for time-consuming issues so as to have the correspondence in one place. We have telephone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours daily as a part of the support services for each and every semi-dedicated server package that we provide. Considering the fact that some issues are more complex and time-consuming, you may have to open a support ticket in case you experience such a problem, but for all your general, billing or minor tech issues you can always phone us and we will assist you in a timely manner in order to save you the time you will need to spend on creating a support ticket. Even if you do not have an account yet, you can find out if you can host your sites on our top-notch cloud platform or you are able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the United States of America, Great Britain and Australia as well as a worldwide number, therefore you'll be able to call the one which is nearer to where you are.